Money movement,
made understandable.
Accounts, cards, transfers and business payments needed a clearer shared model. Customers needed to know what would happen before committing money or information.
The problem.
The opportunity.
The surface promise is simple: move money. The product underneath includes recipients, currencies, fees, identity checks, accounts, cards, settlement and recovery. The customer should not have to carry that machinery to complete a task with confidence.
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I worked across the consumer and business product conversation with a team of 12 designers. The available evidence spans product principles, onboarding logic, navigation, account and transfer surfaces, and roadmap structure. The design question was how to keep the offer understandable as it expanded.
Different products. One clearer money model.
Open image for a closer lookThe design
decisions.
- 01
Explain the commitment
Recipient, amount, fee, delivery and confirmation need to be legible before a person decides to proceed.
- 02
Distinguish useful checks
Verification and review can protect the customer. Repetition, unexplained questions and hidden states create avoidable doubt.
- 03
Connect the product model
Accounts, cards, transfers and business flows need shared concepts and clear boundaries, rather than separate local versions of the same task.
What this
shows.
The work connected product structure, interface decisions and the standards used to discuss quality. Its value is visible in a more knowable product model: what the customer is doing, what needs checking and what happens next.
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The figures describe company scale reported in the original portfolio at the time, not a measured design uplift. The roadmap is supporting evidence; the product visuals are from the original portfolio.